Contact Us
Get in touch.
We read every message and reply within 24 hours. Real humans, not bots.
We'd love to
hear from you
Whether you have a question, a feature idea, a bug report, or just want to say hello our team is listening. No ticket queue, no chatbot.
hello@zetrax.app
Location
Global Remote 12 Timezones
Response Time
Within 24 hours
Helpful Support Tips
To help our engineering and design team resolve your questions as quickly as possible, please keep the following tips in mind when sending a message:
- Provide the email address associated with your ZETRAXAI account if it differs from the contact email you are writing from.
- If you are experiencing issues with the ZETRAXAI REST API or SDK, please include the relevant endpoint URL, response codes, and a small snippet of your code.
- Never send passwords, full credit card numbers, or active API keys. ZETRAXAI support will never ask for this sensitive information.
- Check our real-time status page to ensure all systems are fully operational before reporting service disruptions or network issues.
Our support desk is staffed by technical engineers and designers Monday through Friday, 9:00 AM to 5:00 PM EST. However, critical system outages are monitored 24/7/365.
Frequently Asked Questions
API access is included in the Pro plan ($15/mo). After subscribing, you can generate API keys from your Dashboard ? Settings ? API Keys. Our Node.js SDK and full REST docs are available to get you started in minutes.
Yes! The Pro plan includes a 14-day free trial with no credit card required. The Hobby tier is free forever with 50 prompts per month a great way to explore ZETRAXAI before committing.
We offer a 7-day full refund policy from the date of your first paid charge. If you're not satisfied, just email us at billing@zetrax.app and we'll process your refund promptly no questions asked.
Yes Enterprise plans include custom API limits, dedicated support, SSO, SOC 2 compliance docs, and volume pricing. Use the contact form and select "Enterprise Inquiry" to speak with our sales team.