1. What Are Cookies?
Cookies are small text files that websites store on your device (computer, tablet, or mobile phone) when you visit them. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to site owners about how users interact with their services.
Cookies do not contain personally identifiable information directly, but they may link to such information. We treat any data associated with cookies in accordance with our Privacy Policy.
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the ZETRAX platform to function. They enable core functionality such as authentication, security, and session management. You cannot opt out of these cookies as the service cannot function without them.
2.2 Preference Cookies
These cookies remember your choices and settings to personalize your experience, such as your preferred language, theme, and dashboard layout. They do not track your browsing activity across other websites.
2.3 Analytics Cookies
We use privacy-preserving analytics (Plausible Analytics) to understand how visitors use our platform. Plausible does not use cookies, does not track users across sites, and is fully GDPR compliant without requiring a cookie banner under most EU interpretations.
2.4 Marketing Cookies
Currently, ZETRAX does not use marketing or advertising cookies. We may introduce these in the future, at which point we will update this policy and provide an opt-in mechanism.
3. Cookie List
The following first-party cookies are used on ZETRAX.app:
| Cookie Name | Duration | Purpose |
|---|---|---|
| zx_session | Session | Maintains your authenticated session while you are logged in |
| zx_auth_token | 30 days | Remember me — keeps you logged in across browser sessions |
| zx_csrf | Session | Cross-site request forgery protection token |
| zx_theme | 1 year | Stores your preferred UI theme (light/dark) |
| zx_locale | 1 year | Stores your preferred language and locale settings |
| zx_consent | 1 year | Records your cookie consent preferences |
4. Third-Party Cookies
The following third-party services may set cookies when you use ZETRAX:
- Stripe: Our payment processor sets cookies for fraud prevention and payment authentication during checkout flows. See Stripe's Cookie Policy.
- Intercom: Our customer support chat sets cookies to identify returning users and maintain conversation context. See Intercom's Cookie Policy.
We do not share cookie data with advertising networks or data brokers.
5. Your Controls
You have several options for managing cookies:
- Cookie Preference Center: Access our in-app preference center from the footer of any ZETRAX page to toggle non-essential cookies on or off.
- Browser Settings: Most browsers allow you to refuse cookies or delete existing ones via their settings menu. Note that disabling strictly necessary cookies will prevent you from logging in.
- Do Not Track: We honor Do Not Track (DNT) signals sent by your browser for optional analytics and preference cookies.
6. GDPR & ePrivacy Compliance
For users in the European Economic Area (EEA) and United Kingdom, we obtain your explicit consent before setting any non-essential cookies, in compliance with the EU ePrivacy Directive and GDPR Article 7. Our Consent Management Platform (CMP) records the timestamp and scope of your consent, which you may withdraw at any time through the Cookie Preference Center.
The legal basis for strictly necessary cookies is our legitimate interest and contractual necessity; for all other cookies, the legal basis is your freely given, specific, informed, and unambiguous consent.
7. Policy Changes
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by displaying a notice on our platform and, where required, by re-requesting your consent for non-essential cookies.
8. Contact Us
If you have questions about our use of cookies, please contact our privacy team at privacy@zetrax.app or visit our Contact page.