Privacy Policy

1. Introduction

Welcome to ZETRAX Technologies Inc. ("ZETRAX," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at zetrax.app, use our products, or otherwise interact with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform immediately. By using ZETRAX, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us when you register for an account, use our Prompt Builder, contact our support team, or otherwise interact with our services. This may include:

• Name and email address when creating an account
• Billing and payment information (processed securely via Stripe — we never store raw card numbers)
• Profile preferences, prompt history, and saved templates
• Support inquiries and correspondence you send us

2.2 Information Collected Automatically

When you access our service, we automatically collect certain technical information, including:

• IP address, browser type, operating system, and device identifiers
• Pages viewed, links clicked, and time spent on pages
• Referring URLs and search terms used to find ZETRAX
• Error logs and performance data to maintain and improve service quality

3. How We Use Your Data

We use the information we collect for the following purposes:

• To provide and maintain our services — including account creation, prompt generation, and API access
• To improve and personalize your experience — by analyzing usage patterns and adapting the interface to your preferences
• To communicate with you — including transactional emails, product updates, and responding to support requests
• To process payments — subscription billing handled through our secure payment processor
• To enforce our terms — detecting and preventing fraudulent activity, abuse, or violations of our Terms of Service
• To comply with legal obligations — responding to lawful requests from public authorities when required

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Full stop.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on ZETRAX. These include:

• Essential cookies — Required for the platform to function (authentication tokens, session state). Cannot be disabled.
• Preference cookies — Store your settings such as theme preferences and dashboard layout.
• Analytics cookies — Anonymized usage data (via Plausible Analytics, which is privacy-preserving and GDPR-compliant) to understand feature adoption and improve the product.

You can control non-essential cookies through your browser settings or via our Cookie Preference Center, accessible from any page footer.

5. Data Sharing

We share your information only in the following limited circumstances:

• Service providers — Trusted vendors who process data on our behalf (e.g., cloud hosting, payment processing, email delivery) under strict data processing agreements
• Business transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with advance notice provided
• Legal requirements — When required by applicable law, court order, or governmental authority
• With your consent — For any other purpose, only with your explicit permission

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When your account is deleted, we will permanently delete your personal data within 30 days, except for data we are legally required to retain (e.g., transaction records for tax purposes, which are kept for 7 years).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data ("right to be forgotten")
• Portability — Request your data in a machine-readable format
• Objection — Object to processing of your data for certain purposes
• Restriction — Request restriction of how we process your data

To exercise any of these rights, contact us at privacy@zetrax.app. We will respond within 30 days.

8. Security

We implement industry-standard security measures to protect your data, including AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II compliant infrastructure, and regular third-party security audits. However, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication on your account.

9. Children's Privacy

ZETRAX is not intended for use by individuals under the age of 13 (or 16 in the EU under GDPR). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately at privacy@zetrax.app and we will take prompt action to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of ZETRAX after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: